Customer Success Partner

At INGENIOUS.BUILD, we’ve cracked the code and built a world-class platform for companies of all sizes within the real estate and construction industries across the globe, enabling them to simply and effortlessly manage all aspects of their projects — from inception to completion, both internally and in conjunction with the other project participants.

Think about what you could do here… At INGENIOUS.BUILD, you’ll be participating in one of the most exciting and unparalleled journeys of your career — a journey to pioneer the first cloud application to manage the entire lifecycle of a real estate construction project. In short, you’ll build what some have claimed is the holy grail of construction project management.

It’s big. Bold. Audacious, even. But that's how we roll...

And if you’ve got what it takes, you’ll be directly involved in its development. The rest, as they say, will be history...

About the role:

As a Customer Success Partner at INGENIOUS.BUILD, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the Architecture, Engineering, and Construction (AEC) industry. We are seeking a dynamic individual who is passionate about technology, has a deep understanding of the AEC industry, and possesses excellent communication and technical skills.

In this position, you will:

Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:

• Collaborating with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
• Building and maintaining strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support
• Following internal processes to improve customers' health, increase retention, and mitigate risk
• Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD
• Gaining a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discerning how they can effectively address challenges and generate solutions for your customers
• Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and developing strategies to upsell additional features, modules, or services
• Bridging the gap between sales, product, and customer support, collaboratively focusing on building customer loyalty to reduce churn
• Acting as a Project Manager to coordinate amongst clients and INGENIOUS.BUILD's teams

Skills and Experience:

• 2+ years of experience in a startup environment
• Practical knowledge of construction or engineering
• Experience working with complex, multi-divisional, multi-geographical customers
• Strong leadership, organizational & communication skills
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)

What We Offer:

• Unlimited PTO, and Paid Sick Leave
• Competitive salary based on skills, qualifications, and geographic location
• Competitive benefits package, including a $500 work-from-home stipend
• Opportunity to work with a dynamic and growing team
• A collaborative and inclusive work environment